Windows, MS Word
& Excel, SAP Business One ; Microsoft Dynamics Software, Xactimate,
Silverbrook, Xcelsius, Quicken/books and other software. SQL Database/query
experience.
WORK HISTORY
Software QA & Support Manager
Navigator Business Solution
December2007
to November 2014
v
Successfully managed Support team,
handling, resolving average of 60+ tickets within first 2 hours of
submission.
v
Co-managed IT staff to schedule new
client software installs, IT related server issues, cloud communication
issues with other hardware/software interfaces.
v
Work with consultants and/or clients –
to resolve any business/software/process issue
v
QA Manager - testing Development’s
Add-in software products
v
Responsible for successful product
testing, pass/fail before release.
v
Identify software issues work directly
with developers to ensure timely resolution.
v
Provided necessary documentation to
development of issue location, how process should flow for end user
satisfaction.
v
Communicated with other management when
escalation of issue was needed to resolve successfully.
v
Handled communications between clients
and developer on custom programs, including end user manaul.
v
Maintain version release notes, end-user
manuals, training clients, consultants and partners on product functionality.
v
Maintain / schedule new release of
software from Developers using ASANA
v
Ability to identify inefficiencies in
customers’ processes, and consult with team to improve overall experience.
v
Consult with clients on SAP software
implementation
v
Consult/Implement Cloud Customers
v
Designed and taught web education
training for clients – live (non-script)
v
Create end user software manuals
v
New consultant training on Add-in
products to ensure full understanding of the product to ensure successful
implementation for clients.
Accounting Systems Specialist
Network Infrastructure Corporation
April
2007 to November 2007
v
Work with Accounting Manager to define
areas of improvement utilizing Solomon/Microsoft Dynamics software in A/R,
payroll and financial reports. Assist with the reconciliation of all balance
sheet accounts.
v
Assists/trained staff on payroll and
input ADP payroll journal; preparation of payroll related journal entries;
preparation of sales commissions for all branches; preparation of sales
tax returns; preparation of monthly closing entries for review and posting by
Accounting Manager and/or Controller.
v
Monitor/ review Job Cost Contract
Analysis on a weekly/monthly basis and ensure accurate data entry of contract
details.
v
Assists with preparation for quarterly
annual external audit. Evaluate the operations and procedures of the business
unit for efficiency and effectiveness.
v
Evaluate and perform project maintenance
functions that fall outside a best practice process; define and recommend new
process(es) to handle similar functions in the future
v
Responsible for Solomon/Microsoft
Dynamincs training of project administration staff.
v
Implement project administration
procedures, within the guidelines of corporate best practices; recommend and
develop forms and procedures to standardize administrative processes.
v
Design a variety of reports related to
the status of individual projects and business unit as a whole.
v
Responsible for the maintenance/analysis
of project cost reports to ensure accuracy and identify trends.
v
Responsible for maintenance and
scheduling of business unit resources and capital equipment including tools,
equipment and fleet vehicles.
Special Projects Manager
The Groundskeeper
February
2003 to March 2007
v
Lateral Promotion from Accounting
Manager in 2003
v
Design, produce and maintain
working user manuals on all accounting/office procedures and training
manuals for daily processes.
v
Performed all training on accounting,
software updates for corporate and branch staff
v
Assist Upper and branch management with
financial questions, concerns, reports, etc.
v
Responsible for full testing of
Microsoft Dynamics before rollout of new version to corporation
v
Responsible for Microsoft Dynamics
implementation of new and existing modules
v
On-going training of company personnel
as new streamlined process and/or software is implemented
v
Produce special reports for Management
when requested in a timely manner
v
Work with CEO and Branch Mangers to find
solutions to data tracking needs utilizing Microsoft Dynamics
(customizations) and other software.
v
Part of teams to find solutions to
company wide data tracking issues. Identify, test and produce business
solutions through the utilization of existing software.
v
Responsible for working with outside
developer when customization to Microsoft Dynamics was needed.
Accounting Manager
The Groundskeeper
February
1999 to 2003
v
Instrumental in identifying and
eliminating wasted time in accounting department.
v
Streamlined department from 7 to 4
persons while improving accuracy and timelines for monthly closings
v
Supervised accounting/branch staff on
day to day accounting of A/R, A/P, Payroll, Worker’s Comp, Garnishments, for
a multi-state organization
v
Processed all tax filings, payroll,
city/county transaction privilege tax filings for multi-state, tax deposits,
money transfers
v
Book all General Ledger entries;
reconcile balance sheet accounts monthly, ensured 3 day month end closings.
v
Reported directly to CFO and assisted
multiple year-end audits.
v
Reconcile numerous bank accounts,
daily cash receipt deposits
v
Maintain training on accounting software
updates for corporate and branch staff
v
Assist Branch managers with accounting
questions, concerns, reports, etc.
v
Complete EEO & Affirmative Action
reports
v
Designed, produced and maintain working
user manuals on all accounting procedures
v
Miscellaneous other tasks as directed
from CFO & Accounting Manager
Accounting/Customer
Service Manager
T.M. Building and
Development, Inc.
1996 – 1999
v
Responsible installing and maintaining
software specific to the industry. (Xactware)
v
Worked with outside consultants to
design software to streamline job tracking/costs
v
Handled initial assessment calls from
adjusters and/ or insured. Dispatched crews for emergency situations.
v
Worked with adjusters on files when
necessary. Kept adjuster informed on progress of files. Handled calls from
the client on matters that concerned them.
v
A/P, A/R, Bank Reconciliation,
City/County Taxes, worked with Accountant on corporate financials, Payroll,
Tax Deposits, Quarterly & Annual returns, Workman's Comp, Job costing
with company designed program.
v
Implemented and managed Employee
Benefits, Policies & Procedures, Random Drug testing, worked with
department managers on improving relationships within the company and with
customers.
v
Managed relationships with
Sub-Contractors. Insured all sub-contractors were licensed & insured.
Handle major company purchases from vendors.
v
Handled any and all audits for company -
i.e.: annual liability insurance audits,
periodic city/county tax audits.